The discontinuation is due to changes in the sector’s licensing and regulatory framework related to spectrum usage fees, making continued operations unviable.
Service will cease functioning after January 31, 2026. You will need to switch to an alternative service before then to avoid disruptions.
We do not have a direct alternative with matching speeds or cost. However, provided we have suitable coverage in your area the business is offering Fibre, Enterprise Starlink and other satellite services.
Contact your Account Manager or our Sales Team sales@utande.africa for:
We will not be able to sign you up, on instances where there is no coverage.
No, we do not have a refund or buyback option for used equipment.
Yes, refund is eligible for advance payments.
There is no buy-back or return option.
Equipment and devices supplied on rental (not purchased) remains the property of Utande. Our team is available to collect the equipment when you advise and or suspend services.
Our 24/7 support team remains accessible to help and is reachable on:
Tollfree (Econet): 696
VoIP: 08612 000 000
Discontinuation of LTE and WiMAX is across Zimbabwe.
No, however we will stop providing LTE and WiMAX service effective January 31, 2026.
Yes, it will affect bundle packages however you can still access the same services at standard cost price.
No grace period will be applicable. The notification states a hard cutoff date.