| Escalation Level | Time Elapsed | Support Issues | Sales Issues | Billing Issues | Customer Experience |
|---|---|---|---|---|---|
| 1 | 6 hours | Support Team Lead Leonda Mutekede 08612004045 / +263775511589 leonda.mutekede@dandemutande.africa |
Harare Branch Georgina Fundikwa 08612004059 / +263716336582 georgina.fundikwa@utande.africa Bulawayo Branch Odiel Nkomo 08612003001 / +263712236649 odiel.nkomo@utande.africa Kwekwe Branch Chipo Mandala 08612006001 / +263713775694 chipo.mandala@utande.africa Mutare Branch Samuel Mamwadi 08612005001 / +263772520390 samuel.mamwadi@utande.africa |
Management Accountant Peter Manjoro 08612004072 / +263777334865 peter.manjoro@utande.africa |
Customer Experience Executive Johnstone Chagonda 08612004024/ +263772676122 johnstone.chagonda@dandemutande.africa |
| 2 | 10 hours | Projects & Infrastructure Manager Martin Muzadzi 08612004016 / +263711205871 martin.muzadzi@dandemutande.africa |
Operations Manager Brenda Jeche 08612004031 / +263712635825 brenda.jeche@dandemutande.africa |
Finance Manager Dominic Kodzwa 08612004151 / +263772307618 dominic.kodzwa@dandemutande.africa |
|
| 3 | 12 hours |
Chief Technical Officer Douglas Chitongo 08612004003 / +263772125101 douglas.chitongo@dandemutande.africa |
Chief Commercial Officer Lorraine Nyahwa 08612004008 / +263772380929 / +263712631123 lorraine.nyahwa@dandemutande.africa |
Chief Financial Officer Stanford Chabaya 08612004002 / +263712608811 stanford.Chabaya@dandemutande.africa |
Head of Customer Experience Cassandra Chiumbu – Maseko 08612004004 / +263772125102 cassandra.maseko@dandemutande.africa |
| 4 | 24 hours | Chief Operating Officer Ignatius Mpando 08612004007 / +263712613377 Ignatius.mpando@dandemutande.africa |
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| 5 | 48 hours | Chief Executive Officer Never Ncube 08612004001 / +263712413189 never.ncube@dandemutande.africa |
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