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  • Home
  • About Us
    • About Us
    • Management Team
    • Customer Service Charter
  • Products & Services
    • Cloud
    • Cyber Security
    • Hardware Shop
    • Internet Connectivity
    • Internet Of Things
    • IT Support Services
    • Office 365
    • Training
    • VoIP
  • Media Centre
  • Contact us
  • Self Service
  • Payments
Escalation Procedure
Escalation Level Time Elapsed Support Issues Sales Issues Billing Issues Customer Experience
1 6 hours Support  Team Lead
Leonda Mutekede
08612004045 / ‪+263775511589
leonda.mutekede@dandemutande.africa
Harare Branch
Georgina Fundikwa
08612004059 / +263716336582
georgina.fundikwa@utande.africa

Bulawayo Branch
Odiel Nkomo
08612003001 / +263712236649
odiel.nkomo@utande.africa

Kwekwe Branch
Chipo Mandala
08612006001 / +263713775694
chipo.mandala@utande.africa

Mutare Branch
Samuel Mamwadi
08612005001 / +263772520390
samuel.mamwadi@utande.africa
Management Accountant
Peter Manjoro
08612004072 / +263777334865
peter.manjoro@utande.africa
Customer Experience Executive
Johnstone Chagonda
08612004024/ +263772676122
johnstone.chagonda@dandemutande.africa
2 10 hours Projects & Infrastructure Manager
Martin Muzadzi
08612004016 / +263711205871
martin.muzadzi@dandemutande.africa
Operations Manager
Brenda Jeche
08612004031 / +263712635825
brenda.jeche@dandemutande.africa
Finance Manager
Dominic Kodzwa
08612004151 / +263772307618
dominic.kodzwa@dandemutande.africa



3 12 hours Chief Technical Officer
Douglas Chitongo
08612004003 / +263772125101
douglas.chitongo@dandemutande.africa
Chief Commercial Officer
Lorraine Nyahwa
08612004008 / +263772380929 / +263712631123
lorraine.nyahwa@dandemutande.africa
Chief Financial Officer
Stanford Chabaya
08612004002 / +263712608811 
stanford.Chabaya@dandemutande.africa
Head of Customer Experience
Cassandra Chiumbu – Maseko
08612004004 / +263772125102
cassandra.maseko@dandemutande.africa
4 24 hours Chief Operating Officer
Ignatius Mpando
08612004007 / +263712613377
Ignatius.mpando@dandemutande.africa
5 48 hours
Chief Executive Officer
Never Ncube
08612004001 / +263712413189
never.ncube@dandemutande.africa

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